Shipping Policy
OVERVIEW
After your order has been placed, you can expect it to ship within 1-5 business days.
Please note between May-Oct, we will ship your order on Mondays & Tuesdays to avoid extreme heat to your candles. We want to make sure your candles arrive safely to you! Extreme heat can cause oil separation, wax melting, breakage or dents.
Processing times may vary during sales, new product launches and holidays and can be up to 7 business days.
Once your order has shipped, you will receive a confirmation and tracking number via email. Please note, it may take up to 1-2 business days for the tracking number to be scanned into the USPS or UPS carrier system.
It is the customer’s responsibility to ensure the accuracy and safety of the shipping address provided. We will not be held liable for incorrectly entered shipping information or packages left, stolen, or missing from an unreliable or unsafe shipping address. The customer is responsible for paying the cost of re-shipping any packages returned to the sender due to issues with delivery.
Once a package is picked up and scanned into the carrier's system, the shipping and delivery status is no longer within our control; please reach out to the carrier directly for missing or stolen packages.
STOLEN / LOST PACKAGES
We are not responsible for any stolen, lost or damaged packages.
CONTACT
If you have questions please reach out to hello@mymijoco.com
Refund Policy
EXCHANGE & RETURN POLICY
If you're not completely satisfied with one of our products, we'd love the opportunity to make things right! Please reach out to our customer care team hello@mymijoco.com within 10 days of receiving your order, and we'll start the process. Be sure to include proof of purchase with your request. Please note products must be unused and shipping is the responsibility of the customer.
If there's an issue with your product, contact us within 48 hours of receiving it. Please provide photos and a detailed description in your email so our team can determine the best way to assist you.
WHAT IF THE ITEM I RECEIVE IS NOT WHAT I ORDERED?
We understand that occasional mishaps can occur between packing your order and getting it shipped to you. If you ever receive the wrong item or are missing something, please send us a photo along with your order number to hello@mymijoco.com. We’ll make sure to send you the correct items, and you’re welcome to keep the extras to share with friends or enjoy for yourself!
WHAT IF I RECEIVED IT AS A GIFT?
If the item was purchased as a gift, we still require the order number and a photo of the damage. Our order numbers are easy to locate and can always be found on the order confirmation email.